Aer Lingus has apologized and reunited a passenger with his luggage after losing a bag that contained the ashes of his parents.
Bob Gilmour, who emigrated to Australia in 1967, was returning to Ireland with his wife and children to spread his parents’ ashes at family gravesites. But when his family arrived in Dublin, they discovered the bag containing the ashes had not made into onto the plane.
Nor had the bags containing Gilmour and his wife’s clothing, leaving them with only the clothes on their backs.
He told Irish broadcaster RTE that he reached out to the media because he feared he might not recover the ashes and described the airline’s initial response to his plightas “less than useless.”
It turned out that the bag had not been loaded onto their flight from Milan to Dublin.
The airline confirmed to USA TODAY that it had located the missing bag at Milan’s Malpensa Airport on Tuesday and overnighted it to Dublin, where it was returned to Gilmour with Aer Lingus’ apologies.
Gilmour said he and his family joked that the mishap was the result of his parents, who met while serving in the Royal Air Force during World War II, trying to have one final adventure together.
“We’ve kind of been making jokes about it on Facebook that mum and dad have decided to elope again, or they’re on a world tour while they’ve still got a chance,” he cracked to RTE.
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