United Airlines CEO Oscar Munoz acknowledged key pain points customers face when traveling today, including airlines’ increasingly shrinking seat sizes.
“I think we are nearing a point certainly that we can’t do that anymore,” Munoz told ABC News. The interview was conducted prior to the U.S. grounding of the Boeing 737 Max.
He said that air travel used to be a thrilling experience but has turned into a laborious process.
“It’s become so stressful,” he told the outlet, “from when you leave, wherever you live, to get into traffic, to find a parking spot, to get through security.”
Munoz added: “By the time you sit on one of our aircraft … you’re just pissed at the world.” He also said that the experience won’t be improved by something like coffee or a cookie.
The airline announced new branding for its planes on Wednesday, though not everyone on Twitter thought the airline stuck the landing.
If you have to fly the friendly skies during the Super Bowl, you may be able to see it without being charged a fee. Buzz60’s Mercer Morrison has the story.
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